What compliance teams expect from case management now

What compliance teams need from their hotline has changed. They expect case management that fits how their program runs, with AI that helps them close cases faster and run better investigations.

When compliance leaders describe their hotline vendor, the same complaints come up. Legacy systems are rigid and hard to customize: the case list doesn't show what matters without an export to Excel, a form change means a service ticket and a few days, and the week before the audit committee means stitching reports together by hand. Leaving feels like a migration project, so teams stay.

It's why more compliance teams are choosing Ethena as their AI-native hotline. We rebuilt Hotline & Case Management to adapt to your program. AI should do the first pass on every case, and your hotline data should answer the board's questions without an export. Here's what that looks like.

Case management that adapts to your program

Investigators spend very little of their week investigating. Most of it goes to re-reading files, hunting for context, and maintaining the spreadsheet that lives next to the system of record. Case management should fit the program it serves, so we started with the case file itself.

Track what your program tracks. You define the fields. Add custom fields like business unit and risk, choose the columns each investigator sees, and save the view for your team. No more side spreadsheet. Admin seats are unlimited, so Compliance, Legal, and anyone you bring in from HR can work the case.

See cases your way. Each admin customizes their own case table, so the list shows what matters to them the moment it opens. Nothing to export, nothing to rebuild.

Know who's involved. Every involved person comes with a snapshot of their HRIS record at the time of the report, and linked cases show when the same name keeps coming up. When the same manager shows up in two complaints a year apart, you'll see it, even after a promotion.

Deadlines that keep cases moving. Set due dates by case type, and owners get a reminder before anything slips. Required fields mean no case closes until the outcome and resolution are on the record, so every closed case holds up when your GC, an auditor, or a regulator asks.

AI works alongside your team on every case

Get up to speed on any case in seconds. AI writes a summary of every case and updates it as interviews, notes, and evidence come in. Hand off a case midstream or brief outside counsel without drafting a memo. You review every word.

Every report in the right category. AI reads each incoming report and suggests the category. Accept it or change it with one click, and your trend reports match what's happening on the ground.

Your case history comes with you. Upload a CSV, a spreadsheet, an email, or even a screenshot from your old system, and AI case import turns it into structured, searchable cases. Your trend line doesn't restart at zero, and there's no migration project to budget for.

Does the AI make decisions about your cases? No. It summarizes, suggests categories, imports history, and answers questions about your data. Your team makes every call: who investigates, what's substantiated, and how a case closes.

Ask your program a question

Board prep shouldn't mean rebuilding last quarter's deck by hand. Ask Ethena's AI Analytics for the report in one sentence, and it's built from your live case data.

One program, one set of numbers. Your hotline, case management, training, policies, and disclosures run on one platform, so the analytics read across all of them. See which business unit generates the most conduct reports, whether that's the same team behind on training, and assign the remediation without leaving the tool.

Know whether your numbers are normal. Are 12 cases a quarter a lot for a company your size? Benchmarking compares your case volume, anonymity rate, substantiation rate, and time to close against similar companies, right inside Ethena.

A reporting portal you control, in every language

Make it look like your company, and change it yourself. Add your logo and colors, write the FAQs, and edit categories and questions on your branded reporting portal in minutes, as often as you like, with no service ticket and no waiting days.

Every language your employees speak. The portal covers 25+ languages, including every custom question and category you add, so an employee can report in the language they think in.

Edit once, translated everywhere. Change a question in English and it updates in every language at the same moment. A self-serve edit never turns into a translation project, and your reporters always see the current form.

A phone line, answered your way. Add a toll-free line answered by live operators with real-time interpretation. AI call takers in beta if you want them.

Built for the sensitive stuff

99.8% uptime, SOC 2, and US hosting, with report data in its own secure database and a full audit trail on every case. Your security team will have questions, and ours is happy to walk through the details. Talk to our team.

Still under contract?

You don't have to wait out the term. Ethena will buy out your current contract, so your invoices start when your existing term ends. We'll also import your existing cases, so your history comes with you. Terms and conditions apply. Not sure when your contract renews? Our contract-check prompt finds the date and the notice window in a few minutes.