Singapore Fair Dealing for Boards and Senior Management Training

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Course Summary

Fair dealing starts at the top. This Ethena course walks boards and senior management through the Monetary Authority of Singapore’s five fair dealing outcomes and the responsibility leaders hold for each one.

The MAS five fair dealing outcomes
Board and senior management responsibilities
Suitable products, advice and clear information
Handling complaints independently and promptly

Included Modules:

Fair Dealing Compliance in Singapore

Introduces the Monetary Authority of Singapore’s Guidelines on Fair Dealing and the five outcomes that boards and senior management are responsible for delivering.

Outcome One: Fair Dealing and Organization Culture

Explains how boards and senior management set the tone, embedding fair dealing into the firm’s strategy, culture and everyday decisions.

Outcome Two: Products and Services That Fit

Shows how to design and select products and services suited to your target customers, so what you offer genuinely meets their needs.

Outcome Three: Advice You Can Trust

Covers how firms ensure customers are served by competent representatives whose training equips them to give appropriate advice and recommendations.

Outcome Four: Information That Empowers Decisions

Explains how to give customers clear, relevant and timely information so they can make well-informed financial decisions with confidence.

Outcome Five: Complaints Handled Fairly and Promptly

Shows how firms handle complaints independently, effectively and promptly, resolving issues without unreasonable barriers to customers seeking redress.

Fair Dealing in Action

Brings the five outcomes together with practical scenarios showing how boards and senior management embed fair dealing day to day.

Why is this training important for workplaces?

Fair dealing is about making sure customers are treated fairly across the products and services a financial institution offers, and in Singapore the board and senior management are expected to own those outcomes. When leaders set the tone, the firm avoids mis-sold products, unsuitable advice, and the regulatory scrutiny, penalties, and reputational damage that follow when customers get a raw deal. This training helps boards and senior managers understand what fair dealing asks of them, so they can build it into how the business is run and earn lasting customer trust.

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