Employee hotline and case management

Hear it. Resolve it. Prevent it.

Every concern reaches you, in whatever language it’s spoken, with nobody waiting on hold to say it. Every investigation that follows holds up a year later, when your GC or a regulator asks. And every change you want to make takes minutes, not a service ticket and a fee.

Ethena is trusted by teams at

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Jacob Beier

“Ethena helped us embed clear standards directly into how we operate and grow. That’s what designing for trust at scale actually looks like.”

Jacob Beier, Chief Compliance Officer & Counsel, TriMark USA

A hotline built in the age of AI.

Twenty minutes with a product specialist can save your team months of people hours.

Three reasons teams move their program to Ethena

Find the pattern. Fix the behavior.

More efficiency

Ask one question. Get the board report back.

Ethena’s analytics read across your case data and your training data together. Ask in plain language and the chart, the written read, and the benchmark against companies your size come back at once. The quarterly board pack stops being a project you schedule around.

Most programs: an export, a pivot table, and a weekend of deck building before the audit committee meets.
Ethena: instant, on-demand, and self-serve. You pull the report yourself, the moment you need it, without opening a ticket or waiting on anyone.

Less risk

Nobody waits on hold to report a concern.

A reporter who sits in a queue hangs up, and the problem surfaces nine months later as a claim. Ethena’s intake answers immediately in 25+ languages, on a branded page your admins control and a line that never puts anyone on hold. Every submission lands as a structured, anonymous case with required fields, due dates, and a full audit trail.

Most programs: a queue, an inbox, or a form nobody has changed in three years, and only the concerns that walk into someone’s office.
Ethena: 25+ languages on the page and the line, instant translation of every customization you make, and a defensible record on every case you close.

Talk to us about AI call taking.

Less cost

Most vendors charge you twice. Money, then time.

The money is the invoice: licensing by the admin seat, a fee per translated language, a services quote for every new field or category. The time is worse: you file the request and wait days for a change your own team could make in a minute. Ethena charges for the product, and everything a program owner touches is self-serve and live the moment you save it.

Most programs: per-seat admin licensing, translation fees, form-change fees, and a migration quote to move your own case history.
Ethena: the quote is the cost. Fields, categories, branding, FAQs, and every translation are yours to change, live the moment you save.

Switching

Switching is a breeze.

Live in daysEthena AI ports your cases and history over. No manual migration, no services quote.
No surprise feesUnlimited admin seats. Form changes, categories, and translations included and self-serve.
We’ll cover the overlapStill under contract elsewhere? Tell us the remaining term and we’ll look at buying out what’s left.

See the Ethena difference

A hotline built in the age of AI.

Twenty minutes with a product specialist, on a live program rather than a demo account. Bring the reporting question you dread most from your board and we’ll run it in front of you. Hotline sits alongside Ethena’s training, policy, and disclosure tools on one agreement and one renewal.

  • Intake in 25+ languages. Branded reporting pages and a line that never puts anyone on hold, with every customization translated instantly.
  • Case workflows that hold up. Custom and dependent fields, case linking, structured statuses, overdue views, and a full audit trail.
  • Report with speed and precision. Ask one question across case and training data and get a board-ready answer, benchmarked against companies your size.
99.8%uptime
2,000+compliance teams on Ethena
96%of customers renew

SOC 2, AES-256 at rest, US hosting, GDPR compliance, granular permissioning, and report data in its own hardened database.

A hotline built in the age of AI.

Twenty minutes with a product specialist can save your team months of people hours.

Ethena’s Hotline & Case Management is designed to support your reporting and investigation obligations. Your legal team makes compliance determinations. Contract buy-out is offered at Ethena’s discretion and subject to terms.