[Webinar] Should AI Take Your Hotline Calls?

AI answering customer service calls is nothing new. But what happens when AI call takers come to the ethics hotline?

Some compliance leaders see a better reporter experience: no waiting for a translator, a call script that adapts in real time, and the same key information collected every time. Others see risk: callers hanging up because they feel uncomfortable with a bot, and misconduct information going unreported.

Join Billy Hughes (Chief Ethics and Compliance Officer, Ethena) and Susan Divers (Advisor, Ethena) as they take opposite sides on whether AI belongs on the other end of the hotline, moderated by Roxanne Petraeus (CEO, Ethena). The session also includes a live demo of what an AI call taker looks like.

What you'll learn:

• What AI call takers can do better: how far the technology has progressed and what problems it solves
• Why AI intake creates risk: the potential downsides to this AI use case, and where some compliance leaders are hesitating
• How to vet a vendor: the questions to ask your hotline provider before putting an AI call taker in place

You should watch if you're:

• A CECO or legal and compliance leader who owns the ethics hotline or investigations
• Working out where AI can help build a modern speak up program

Speaker(s):

• Roxanne Petraeus (CEO, Ethena)
• Billy Hughes (Chief Ethics and Compliance Officer, Ethena)
• Susan Divers (Advisor, Ethena)