[Upcoming Webinar] Should AI Take Your Hotline Calls?

Date/Time: Thursday, September 3rd @ 12pm ET / 9am PT

AI answering customer service calls is nothing new. But what happens when AI call takers come to the ethics hotline?

Some compliance leaders see a better reporter experience: no waiting for a translator, a call script that adapts in real time, and the same key information collected every time. Others see risk: callers hanging up because they feel uncomfortable with a bot, and misconduct information going unreported.

Join Billy Hughes (Chief Ethics and Compliance Officer, Ethena) and Susan Divers (Advisor, Ethena) as they take opposite sides on whether AI belongs on the other end of the hotline, moderated by Roxanne Petraeus (CEO, Ethena). We'll also demo what an AI call taker looks like.

What you'll learn:

• What AI call takers can do better: how far the technology has progressed and what problems it solves
• Why AI intake creates risk: the potential downsides to this AI use case, and where some compliance leaders are hesitating
• How to vet a vendor: the questions to ask your hotline provider before putting an AI call taker in place

You should attend if:

• You're a CECO or legal and compliance leader who owns the ethics hotline or investigations.
• You're trying to figure out where AI can help build a modern speak up program.

Speaker(s):

• Roxanne Petraeus (CEO, Ethena)
• Billy Hughes (Chief Ethics and Compliance Officer, Ethena)
• Susan Divers (Advisor, Ethena)