Singapore Good Customer Outcomes Training

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Additional languages available
Meets accessibility standards
Auto-save training, mobile-friendly
Deliver on Ethena or your LMS (SCORM)

Course Summary

Fair treatment of customers is a core expectation of Singapore’s financial sector. This Ethena course explains the Monetary Authority of Singapore’s fair dealing guidelines and good customer outcomes expectations so your team knows their obligations and how to put customers first.

What good customer outcomes actually mean
Who is responsible across the firm
Your day-to-day customer obligations
Clear disclosure and proper due diligence

Included Modules:

What Are Good Customer Outcomes?

Explains the Monetary Authority of Singapore’s fair dealing expectations and what delivering good outcomes means for customers throughout the product lifecycle.

Who Is Responsible for Customer Outcomes?

Explains how MAS holds boards, senior management, and frontline staff accountable for embedding fair dealing and good customer outcomes across the firm.

Your Customer Obligations

Outlines your day-to-day duties under MAS fair dealing guidelines, from suitable recommendations to acting honestly and prioritising customers’ interests.

Meeting Your Customer Disclosure Requirements

Explains MAS disclosure expectations, ensuring customers receive clear, accurate, and timely information about products, risks, fees, and their key features.

How Due Diligence Supports Good Customer Outcomes

Explains how proper customer and product due diligence under MAS guidelines helps you assess suitability and consistently deliver good customer outcomes.

Why is this training important for workplaces?

Anti-money laundering (AML) is crucial for maintaining the integrity of financial systems and preventing illegal activities. Implementing strong AML measures protects businesses from reputational damage, legal consequences, and financial losses. It ensures compliance with regulatory requirements and enhances trust among clients, investors, and stakeholders. By understanding and actively addressing money laundering risks, organizations can foster a safe and secure environment, safeguard their assets, and contribute to the overall stability of the financial ecosystem.

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