Singapore Good Customer Outcomes Training

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Additional languages available
Meets accessibility standards
Auto-save training, mobile-friendly
Deliver on Ethena or your LMS (SCORM)

Course Summary

Fair treatment of customers is a core expectation of Singapore’s financial sector. This Ethena course explains the Monetary Authority of Singapore’s fair dealing guidelines and good customer outcomes expectations so your team knows their obligations and how to put customers first.

What good customer outcomes actually mean
Who is responsible across the firm
Your day-to-day customer obligations
Clear disclosure and proper due diligence

Included Modules:

What Are Good Customer Outcomes?

Explains the Monetary Authority of Singapore’s fair dealing expectations and what delivering good outcomes means for customers throughout the product lifecycle.

Who Is Responsible for Customer Outcomes?

Explains how MAS holds boards, senior management, and frontline staff accountable for embedding fair dealing and good customer outcomes across the firm.

Your Customer Obligations

Outlines your day-to-day duties under MAS fair dealing guidelines, from suitable recommendations to acting honestly and prioritising customers’ interests.

Meeting Your Customer Disclosure Requirements

Explains MAS disclosure expectations, ensuring customers receive clear, accurate, and timely information about products, risks, fees, and their key features.

How Due Diligence Supports Good Customer Outcomes

Explains how proper customer and product due diligence under MAS guidelines helps you assess suitability and consistently deliver good customer outcomes.

Why is this training important for workplaces?

Strong customer outcomes practices keep frontline and product decisions aligned with what’s actually fair and suitable for the people buying financial products and services. When firms get this wrong, customers end up with products that don’t fit their needs, complaints pile up, and regulators take notice; getting it right means fewer disputes, smoother compliance with conduct expectations, and customers who trust they’re being treated fairly. This training helps teams in Singapore recognize what good outcomes look like in real interactions and make decisions that hold up under scrutiny.

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