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AI in investigations: where it helps, and where humans stay in charge

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    Ethena Team
Ethena Case Management AI summary of a harassment case, updated automatically as the case evolves, with a timeline of key moments.

There are a lot of places you can use AI to improve investigations. The harder question is where you should.

That question was the central topic of “Putting AI to Work in Hotlines and Investigations,” a recent Ethisphere webinar with Billy Hughes, CECO at Ethena, Jessica Beane of Databricks, and Bill Coffin of Ethisphere.

Most E&C teams want AI in the right places, inside the tools where the case already lives, with clear lines around where humans stay in the loop.

Here’s where the panel drew the lines.

Where AI can and should land in an investigation

A quick gut-check for your next team meeting: where AI saves your investigators time, and where human judgment stays in charge.

Opportunities to leverage AI

Case summaries

Keep a running summary that updates automatically as new evidence comes in.

First drafts

Let AI draft the investigation report and suggested remediation for your team to review and edit.

Follow-up reminders

Automate retaliation check-ins with reporters 60 and 90 days after closure.

Keeping humans in the loop

Case outcomes

Substantiation calls belong with your investigators.

Interviews

Teams still debate whether AI belongs in the interview room. Have that conversation before rolling anything out.

Reporter experience

Give reporters a clear option to opt out of an AI call taker.

From “Putting AI to Work in Hotlines and Investigations” with Billy Hughes (Ethena), Jessica Beane (Databricks), and Bill Coffin (Ethisphere).

Start with one easy win

If your team is just getting started, pick one low-risk step like a running case summary or automated retaliation check-ins at 60 and 90 days, and build from there.

Want the full conversation? Watch the webinar replay.

Figuring out where AI fits in your investigations?

We’ve helped E&C teams bring AI case summaries, first drafts, and follow-up reminders into their hotline and case management process.

We’d love to compare notes with you. Let’s talk.

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