UK Vulnerable Consumer Requirements Training

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Additional languages available
Meets accessibility standards
Auto-save training, mobile-friendly
Deliver on Ethena or your LMS (SCORM)

Course Summary

UK firms must give vulnerable consumers the same fair outcomes as everyone else. This Ethena course helps staff recognise vulnerability, understand the FCA’s expectations, and respond with the right care in everyday interactions.

What makes a consumer vulnerable
FCA guidance on vulnerable consumers
Spotting vulnerability in daily interactions
Delivering fair outcomes through good practice

Included Modules:

Understanding and Managing Consumer Vulnerability

Explains what consumer vulnerability means, the drivers behind it, and why firms must adapt their service to deliver fair outcomes for affected customers.

UK Regulations on Vulnerable Consumers

Outlines the FCA’s guidance on the fair treatment of vulnerable customers and how Consumer Duty sets expectations for supporting them appropriately.

Vulnerable Consumer Best Practices in Action

Shows how staff can spot signs of vulnerability, respond with appropriate care, and apply practical best practices across everyday customer interactions.

Why is this training important for workplaces?

Anti-money laundering (AML) is crucial for maintaining the integrity of financial systems and preventing illegal activities. Implementing strong AML measures protects businesses from reputational damage, legal consequences, and financial losses. It ensures compliance with regulatory requirements and enhances trust among clients, investors, and stakeholders. By understanding and actively addressing money laundering risks, organizations can foster a safe and secure environment, safeguard their assets, and contribute to the overall stability of the financial ecosystem.

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