UK MCOBS Compliance Essentials Training

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Course Summary

The FCA’s Mortgages and Home Finance: Conduct of Business sourcebook (MCOBS) sets the rules for how firms sell and service home finance. This Ethena course helps staff understand what MCOBS covers, what it requires, and the obligations that continue long after a sale.

What MCOBS is and who it covers
Core conduct requirements for firms
Obligations while a contract is active
Post-sale duties and exceptions

Included Modules:

What Is MCOBS?

Introduces the FCA’s Mortgages and Home Finance: Conduct of Business sourcebook, the rules governing how firms advise on, sell and administer home finance in the UK.

FCA and Mortgage Conduct Regulation

Explains how the Financial Conduct Authority regulates home finance and uses MCOBS to set conduct standards firms must meet across the mortgage market.

What Does MCOBS Cover?

Outlines the products and activities within MCOBS scope, including regulated mortgage contracts, home reversion plans and other home finance arrangements.

What MCOBS Requires

Describes the core MCOBS conduct requirements firms must meet, covering disclosure, responsible lending, advice standards and treating mortgage customers fairly.

Your MCOBS Obligations While a Contract is Active

Covers the ongoing MCOBS duties firms owe customers during the life of a mortgage, including fair charges, communications and account servicing standards.

MCOBS: Post-Sale Obligations

Explains the MCOBS responsibilities that continue after sale, including handling arrears and payment difficulties fairly and supporting customers facing repossession.

When Standard Rules Don't Apply

Identifies the situations where MCOBS rules are tailored or disapplied, such as high-net-worth borrowers, business loans and certain bridging arrangements.

Why is this training important for workplaces?

MCOBS sets out the FCA’s conduct rules for how firms sell, advise on, and administer mortgages and home finance, and getting it wrong can mean unfair outcomes for borrowers, regulatory enforcement, and costly remediation. When your teams understand requirements like clear disclosure, suitable advice, and the right treatment of customers in arrears, they can handle home finance fairly and keep the firm on the right side of the regulator. This training helps staff apply MCOBS rules in their day-to-day work, so customers get the protection they’re owed and the business protects its license and reputation.

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