UK Conduct Risk in Insurance Training

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Deliver on Ethena or your LMS (SCORM)

Course Summary

Conduct risk is the chance that how your firm behaves harms customers or markets. This Ethena course helps insurance staff understand the FCA’s expectations, their own accountability, and the everyday decisions that keep customers fairly treated.

What conduct risk means for insurers
How to reduce personal liability
Product governance and fair sales practices
Using technology to manage risk

Included Modules:

What Is Conduct Risk in Insurance?

Defines conduct risk under the FCA framework, covering the risk that an insurer’s behaviour harms customers, damages market integrity, or breaches Consumer Duty.

Reducing Your Personal Liability Exposure

Explains how the Senior Managers and Certification Regime makes individuals personally accountable, and the steps staff take to limit their own liability.

How Product Governance Reduces Conduct Risk

Shows how the FCA’s PROD product governance sourcebook requires insurers to design, target, and review products so they meet identified customer needs.

How to Foster Ethical Sales Practices

Covers fair sales conduct under the FCA’s ICOBS rules and Consumer Duty, helping staff sell suitable products and avoid pressure or mis-selling.

Using Technology to Manage Conduct Risk in Insurance

Explains how data analytics, monitoring tools, and automation help insurers detect conduct risk early and meet FCA reporting and oversight expectations.

Why is this training important for workplaces?

Conduct risk is the chance that how an insurer sells, prices, or handles claims ends up treating customers unfairly or harming the market, and the FCA expects firms and individuals to actively manage it. When teams ignore it, the fallout is real: mis-sold policies, unfair claims decisions, regulatory enforcement, and customers who lose trust in the cover they’re paying for. This training helps everyone recognize where conduct risk shows up in their day-to-day work and make decisions that put fair outcomes first. That protects customers, keeps the firm on the right side of the FCA, and safeguards the reputation the business depends on.

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Jacob Leon Beier Chief Compliance Officer & Counsel, TriMark USA

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Darryl Cyphers, Jr. Senior Director of Legal Compliance, Klaviyo

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Giovanna Travieso Lead-People Experiences & Growth, Magic Leap