UK Conduct Risk in Insurance Training

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Deliver on Ethena or your LMS (SCORM)

Course Summary

Conduct risk is the chance that how your firm behaves harms customers or markets. This Ethena course helps insurance staff understand the FCA’s expectations, their own accountability, and the everyday decisions that keep customers fairly treated.

What conduct risk means for insurers
How to reduce personal liability
Product governance and fair sales practices
Using technology to manage risk

Included Modules:

What Is Conduct Risk in Insurance?

Defines conduct risk under the FCA framework, covering the risk that an insurer’s behaviour harms customers, damages market integrity, or breaches Consumer Duty.

Reducing Your Personal Liability Exposure

Explains how the Senior Managers and Certification Regime makes individuals personally accountable, and the steps staff take to limit their own liability.

How Product Governance Reduces Conduct Risk

Shows how the FCA’s PROD product governance sourcebook requires insurers to design, target, and review products so they meet identified customer needs.

How to Foster Ethical Sales Practices

Covers fair sales conduct under the FCA’s ICOBS rules and Consumer Duty, helping staff sell suitable products and avoid pressure or mis-selling.

Using Technology to Manage Conduct Risk in Insurance

Explains how data analytics, monitoring tools, and automation help insurers detect conduct risk early and meet FCA reporting and oversight expectations.

Why is this training important for workplaces?

Anti-money laundering (AML) is crucial for maintaining the integrity of financial systems and preventing illegal activities. Implementing strong AML measures protects businesses from reputational damage, legal consequences, and financial losses. It ensures compliance with regulatory requirements and enhances trust among clients, investors, and stakeholders. By understanding and actively addressing money laundering risks, organizations can foster a safe and secure environment, safeguard their assets, and contribute to the overall stability of the financial ecosystem.

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