UK Banking Conduct Compliance Training

AI authoring tools for easy customization
Additional languages available
Meets accessibility standards
Auto-save training, mobile-friendly
Deliver on Ethena or your LMS (SCORM)

Course Summary

UK banking conduct rests on the FCA Handbook, the FCA Conduct Rules, and BCOBS. This Ethena course shows staff what the FCA expects of them, how BCOBS shapes day-to-day obligations, and how the DISP rules govern complaint handling.

How the FCA Handbook is structured
What the FCA Conduct Rules require
When and how BCOBS applies
Handling complaints under the DISP rules

Included Modules:

Setting the Scene: UK Banking Conduct

Introduces UK banking conduct regulation and how the Financial Conduct Authority sets the standards firms and individuals must meet when serving customers.

Understanding the FCA Handbook

Explains the structure of the FCA Handbook, the rulebook setting out the principles, sourcebooks, and detailed requirements that govern regulated firms.

What the FCA Requires of You

Outlines the core standards the Financial Conduct Authority expects from individuals, including acting with integrity, due care, and treating customers fairly.

How the FCA Code of Conduct Applies to You

Shows how the FCA Conduct Rules, the Conduct Rules in COCON under the SM&CR, apply to your role and shape your day-to-day behaviour at work.

What Is BCOBS?

Explains the FCA’s Banking: Conduct of Business Sourcebook (BCOBS), which sets the conduct standards firms must follow when providing retail banking services.

When and How BCOBS Applies

Explains which firms, products, and customers BCOBS covers, and when its conduct rules apply across the customer relationship from start to finish.

What BCOBS Requires of You

Sets out the practical BCOBS requirements for staff, including fair communications, clear information, and appropriate post-sale service for banking customers.

How BCOBS Shapes Your Obligations

Shows how BCOBS translates into your everyday duties, guiding how you communicate, advise, and support customers throughout their banking relationship.

What BCOBS Requires for Complaint Handling

Explains the complaint-handling standards in the FCA’s DISP rules, including fair treatment, timely responses, and proper record keeping by firms.

From Complaint to Resolution

Walks through the complaint process from first contact to final resolution, including escalation, redress, and the right to the Financial Ombudsman Service.

Why is this training important for workplaces?

Anti-money laundering (AML) is crucial for maintaining the integrity of financial systems and preventing illegal activities. Implementing strong AML measures protects businesses from reputational damage, legal consequences, and financial losses. It ensures compliance with regulatory requirements and enhances trust among clients, investors, and stakeholders. By understanding and actively addressing money laundering risks, organizations can foster a safe and secure environment, safeguard their assets, and contribute to the overall stability of the financial ecosystem.

"Ethena helped us embed clear standards directly into how we operate and grow. That's what designing for trust at scale actually looks like."
— Jacob Leon Beier

"I needed to train 500 people on side agreements in two weeks. Ethena made it happen — custom content, quick turnaround, no drama."
— Darryl Cyphers, Jr.

"Making a custom training used to take hours. Now, it's as easy as uploading a PDF, and everything comes to you fully formatted. I was blown away."
— Giovanna Travieso