Frequently Asked Questions

Frequently Asked Questions Frequently Asked Questions

What is an AI training agent?

An AI training agent is software that customizes compliance training to your company's real risk signals and actual policies. It reviews your disclosure, case, and policy data to find gaps, drafts the updates, and routes them to you for approval. The compliance leader approves every course change before any employee sees it.

What is an AI disclosure agent?

An AI disclosure agent is software that manages the full process for conflict of interest, gift, and outside employment disclosures. It collects submissions from employees through a guided chat, compares them against your policies, and drafts a recommended response. It filters out the routine cases and routes only the submissions that need human judgment to your team. The compliance leader approves every response before it's sent to the employee.

What is an AI policy agent?

An AI policy agent is software that runs the administrative work of your policy program while keeping you in control of every decision. It reads your existing policies against current regulations, your past decisions, and the questions your employees are actually asking. It drafts updates for gaps and overlaps and routes every proposed change to the compliance team for review. The compliance leader approves every change before it reaches employees.

What is an AI third-party risk agent?

An AI third-party risk agent is software that continuously monitors your vendors and partners for ethics and compliance exposures. It screens against sanctions lists, regulatory actions, litigation, and ownership changes every day, scoring what it finds against the actual risk each vendor poses to your business. The agent routes only the issues that need human judgment to your team. The compliance leader approves every escalation before any action is taken.

What is Policy Bot?

Policy Bot is an employee-facing chatbot that answers policy questions instantly, in plain language, using only the policies and handbooks your team has approved. Employees ask questions like "Can I accept a gift from a client?" and get an answer with a link to the exact source. It's the employee-facing side of the Policy Agent.

How is Policy Bot different from the Policy Agent?

Policy Bot faces your employees. The Policy Agent faces you. Policy Bot answers the day-to-day questions employees ask from your approved policies. The Policy Agent reads the trends in those questions, catches the policies that need work, and drafts the updates for your review. The questions employees ask Policy Bot become the signals the Policy Agent acts on.

Will the Training Agent ever push a training change to employees on its own?

No. The Training Agent drafts, suggests, and previews the changes, but nothing reaches an employee until the compliance team approves it. This is Ethena's "compliance in the loop" principle. The agents do the heavy lifting. The compliance leader makes every final judgment call.

Does Ethena’s Harassment Prevention training meet US state and global training requirements?

Yes! Ethena’s Harassment Prevention course meets all U.S. state and local requirements, including those in California, Connecticut, Delaware, Illinois, Chicago, Maine, New York, and New York City.

Our training is also compliant with international regulations, covering Australia, Belgium, Brazil, Canada, India, Spain, Taiwan, and many other countries.

We continuously monitor regulatory updates and refresh our courses to ensure they stay aligned with evolving standards.

My company has employees all over the world. Can Ethena work for us?

Absolutely! Ethena is built to support globally distributed teams. Our training content is designed to be relevant and compliant across international regions, and we offer tools that make it easy for admins to manage learners, no matter where they’re located.

Here’s how we support global workforces:

  • International Coverage: Our core courses (like Harassment Prevention, Code of Conduct, and Anti-Bribery & Corruption) are developed with global standards in mind and include region-specific versions when required.

  • Localization Options: Our courses are available in dozens of languages.

  • Flexible Delivery: Learners can take training on any device, in any timezone, and we provide automated reminders and scheduling tools that adjust to global teams.

  • Easy Admin Management: Ethena’s dashboard lets you segment learners by geography, customize assignments for different regions, and track completion across offices.

Can I preview the training content before purchasing?

Want to explore our training? Head to any course page to see the full catalog and request a sample. You can also preview sample courses for a quick look at Ethena content, or let's talk for a guided walkthrough.

How often does Ethena update the course content?

We conduct content and legal reviews of our courses on an ongoing basis to ensure our content stays fresh, relevant, and legally sound. We do multimedia enhancements and refreshers on our courses often to bring you the best content from the brilliant minds that make up our creative team.

Does Ethena offer customizable e-learning courses?

Yes! Ethena offers extensive customization options so you can tailor training to your organization’s unique needs.

Here’s what that looks like:

  • Customize Ethena Courses: Edit text, swap images, add policies, include your branding, or tailor scenarios to reflect your company’s culture and expectations.

  • AI Redlining for Faster Editing: Use Ethena’s AI tools to revise, rewrite, or adapt course content quickly. AI redlining helps you identify suggested edits, speed up approvals, and maintain accuracy while customizing at scale.

  • Upload Your Own Content: Have existing training? You can upload your own modules, videos, slide decks, quizzes, and more to deliver everything in one place.

  • Build From Scratch: Use our AI Training Builder to create fully custom e-learning courses with interactive elements, quizzes, multimedia, and branching scenarios—no instructional design background required.

  • Segment by Audience: Assign different versions of training to specific teams, roles, or regions so each group gets content tailored to their responsibilities and workflows.

  • Seamless Learner Experience: No matter the source, all training appears in a consistent, polished format for your employees.

Whether you want to lightly personalize existing content or build an entirely custom program, Ethena can support it.

How does Ethena assign training to ensure everyone gets the correct training?

Short answer: tech wizardry. The Ethena platform is incredibly flexible, built to send the right training to the right people, automatically, based on characteristics like location, management level, etc. You can also manage your course settings manually if you are so inclined.

Does Ethena provide live/in-person training?

Ethena’s training is primarily designed for e-learning, but we also support teams that prefer to deliver training live. With our Kiosk and Classroom Modes, you can facilitate Ethena courses in real time, in person or over a virtual meeting, while keeping everything organized in one platform.

Here’s how Classroom Mode works:

  • Deliver training live: Present Ethena’s content to a group of learners during a live session, whether you’re together in a room or meeting remotely.
  • Track attendance: Mark learners as present directly in the platform, ensuring completion records stay accurate.
  • Flexible format: Use it for all-hands sessions, manager trainings, annual refreshers, or any situation where live facilitation fits your culture or compliance needs.
  • Consistent content: Even in a live setting, employees see the same engaging, modern training material Ethena is known for.

So while Ethena specializes in high-quality online training, you still have the flexibility to run sessions live when it makes sense for your team.

My company has lots of contractors. Can they train on Ethena?

Yes! You can add team members manually, via CSV upload or manage them with an integration. Contractors and interns included!

How much time does it take to set up and manage Ethena on an ongoing basis?

Ethena is highly automated to save admins time! Standard users can expect to spend about an hour setting up Ethena and about thirty minutes a month reviewing reporting stats, reminding team members to train and adding new team members.

For Premium customers, integrations, SSO and course customization can add extra time to the setup process. You will have a dedicated Customer Success Manager to guide you through the process, and our Support team is available for technical issues with response times generally within 24 hours.

What kinds of integrations or user management options do you offer?

We offer HRIS integrations with Rippling, Gusto, BambooHR, ChartHop, UKG, ADP, Paylocity, Workday, and dozens more. We also support LMS integrations with Docebo and Degreed, plus Slack integrations for seamless training notifications.

For the full list, visit our integrations page.

Does Ethena offer SSO?

Yes! SSO is available to Premium customers.

How much does Ethena cost?

Training for 1-100 learners - Standard Plan

Training for 100+ learners - Premium Plan

Hotline & Case Management

Contact sales for pricing information for teams of all sizes (self-serve not available).

Is there a minimum number of users required to use Ethena?

We serve companies as small as 1 employee. For companies under 100 learners, we recommend the standard plan, and self-serve sign-up.

Will I be charged when entering my credit card info?

Yes, when purchasing self-serve (under 100 employees) your card will be charged when you click the Buy button after indicating your learner count and selecting your course package. To preview content before purchasing a subscription, check out the course catalog here.

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