UK Fair Treatment of Customers Training

Satisfies U.K. legal requirements
AI authoring tools for easy customization
Additional languages available
Meets accessibility standards
Auto-save training, mobile-friendly
Deliver on Ethena or your LMS (SCORM)

Course Summary

This training course helps your organization meet UK regulatory standards by turning the duty to treat customers fairly into measurable, everyday behaviors. It shows how to spot vulnerable customers, design inclusive and empathetic touchpoints, and ensure that all communications and systems avoid unfair outcomes. In just ~5 minutes, it arms your team with the tools to embed fairness into your products, services, and customer experience.

Included Modules:

Understanding Treating Customers Fairly (TCF)

Introduces the FCA’s Treating Customers Fairly principles and Consumer Duty, explaining what fair outcomes look like and why firms must put customers’ interests first.

Embedding Fairness into Everyday Work

Shows how to apply the FCA’s Treating Customers Fairly and Consumer Duty expectations in daily decisions, from clear communications to good products and fair support.

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