UK Consumer Duty Compliance Training

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Course Summary

The FCA’s Consumer Duty sets a higher standard of care, asking firms to deliver good outcomes for retail customers. This Ethena course helps your team understand what the Duty requires, the cross-cutting rules behind it, and how outcomes get monitored.

What the Consumer Duty requires
The three cross-cutting rules
The four customer outcomes
How firms monitor and govern outcomes

Included Modules:

What Is the Consumer Duty?

Introduces the FCA’s Consumer Duty and its Principle 12 requirement that firms deliver good outcomes for retail customers across UK financial services.

The Consumer Duty's Cross-Cutting Rules Explained

Covers the three cross-cutting rules: acting in good faith, avoiding foreseeable harm, and helping customers pursue their financial objectives.

Outcomes Monitoring & Governance

Explains the four customer outcomes and the FCA’s expectation that boards monitor, evidence, and govern the results customers actually receive.

Why is this training important for workplaces?

The UK’s Consumer Duty sets a higher bar for financial firms: you have to put good customer outcomes at the center of how you design products, price them, communicate, and support people after the sale. When teams don’t understand what that means day to day, customers get confused information, unfair value, or poor service, and the firm risks FCA scrutiny, enforcement action, and lasting reputational damage. This training helps everyone recognize their role in delivering fair outcomes, so you stay compliant, avoid harm to customers, and keep the trust your business runs on.

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Jacob Leon Beier Chief Compliance Officer & Counsel, TriMark USA

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