UK Consumer Duty Compliance Training

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Additional languages available
Meets accessibility standards
Auto-save training, mobile-friendly
Deliver on Ethena or your LMS (SCORM)

Course Summary

The FCA’s Consumer Duty sets a higher standard of care, asking firms to deliver good outcomes for retail customers. This Ethena course helps your team understand what the Duty requires, the cross-cutting rules behind it, and how outcomes get monitored.

What the Consumer Duty requires
The three cross-cutting rules
The four customer outcomes
How firms monitor and govern outcomes

Included Modules:

What Is the Consumer Duty?

Introduces the FCA’s Consumer Duty and its Principle 12 requirement that firms deliver good outcomes for retail customers across UK financial services.

The Consumer Duty's Cross-Cutting Rules Explained

Covers the three cross-cutting rules: acting in good faith, avoiding foreseeable harm, and helping customers pursue their financial objectives.

Outcomes Monitoring & Governance

Explains the four customer outcomes and the FCA’s expectation that boards monitor, evidence, and govern the results customers actually receive.

Why is this training important for workplaces?

Anti-money laundering (AML) is crucial for maintaining the integrity of financial systems and preventing illegal activities. Implementing strong AML measures protects businesses from reputational damage, legal consequences, and financial losses. It ensures compliance with regulatory requirements and enhances trust among clients, investors, and stakeholders. By understanding and actively addressing money laundering risks, organizations can foster a safe and secure environment, safeguard their assets, and contribute to the overall stability of the financial ecosystem.

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