Telephone Consumer Protection Act Training

Included with Regulatory Basics course
AI authoring tools for easy customization
Additional languages available
Meets accessibility standards
Auto-save training, mobile-friendly
Deliver on Ethena or your LMS (SCORM)

Course Summary

Learn the essentials of the Telephone Consumer Protection Act (TCPA)—who it applies to, when consent is required, and how to stay compliant when using calls or texts for outreach. This course breaks down the law’s key rules in a clear, engaging format made for anyone involved in telemarketing or automated messaging.

Included Modules:

What Is the TCPA?

Introduces the Telephone Consumer Protection Act, the FCC-enforced law that restricts unwanted calls, texts, and faxes to protect consumers from intrusive contact.

TCPA Requirements: The Big Picture

Lays out the TCPA’s core rules on autodialed and prerecorded calls, texting, calling hours, and the consent standards that govern outreach to consumers.

Permission, Lists, and Identification

Explains how to obtain proper consent, honor do-not-call and opt-out lists, and identify yourself correctly on every call or message under the TCPA.

Handling Risky Situations

Walks through everyday scenarios where TCPA risk arises and shows how to respond when consent, timing, or identification questions come up on a call.

TCPA Violations and Consequences

Covers what counts as a TCPA violation and the penalties, lawsuits, and per-call statutory damages that can follow when consumer-contact rules are broken.

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