Fair Debt Collection Practices Act Training

Included with Regulatory Basics course
AI authoring tools for easy customization
Additional languages available
Meets accessibility standards
Auto-save training, mobile-friendly
Deliver on Ethena or your LMS (SCORM)

Course Summary

Learn the basics of the Fair Debt Collection Practices Act (FDCPA)—what it covers, who it protects, and how to spot violations. This course breaks down the law’s key rules in a simple, engaging format designed for anyone who might interact with debt collection practices.

Included Modules:

What Is the FDCPA?

Introduces the Fair Debt Collection Practices Act, the federal law enforced by the CFPB and FTC that protects consumers from abusive debt collection.

The Five FDCPA Rules

Breaks down five key FDCPA requirements that govern how, when, and where debt collectors may contact consumers and pursue payment on a debt.

Communication Restrictions and Prohibitions

Explains the FDCPA limits on collector contact, including banned times, places, and tactics, and the harassment or deception that is prohibited.

Debt Validation and Ceasing Communication

Covers a consumer’s FDCPA rights to request debt validation and to demand that collectors stop contacting them, and how collectors must comply.

Consequences of FDCPA Violations

Outlines the penalties for breaking the FDCPA, including consumer lawsuits, statutory damages, and CFPB and FTC enforcement against collectors.

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