EU Financial Mis-Selling Prevention Training

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Additional languages available
Meets accessibility standards
Auto-save training, mobile-friendly
Deliver on Ethena or your LMS (SCORM)

Course Summary

Mis-selling erodes consumer trust and breaches strict EU conduct rules. This Ethena course helps staff recognise mis-selling risks and meet their obligations under the Consumer Credit Directive and MiFID II.

What mis-selling looks like in Europe
Practical steps to prevent mis-selling
Consumer Credit Directive requirements
Mis-selling duties under MiFID II

Included Modules:

Setting the Scene: Mis-Selling in Europe

Introduces financial mis-selling across the EU, explaining what it means to sell unsuitable products and why regulators treat consumer harm seriously.

Mis-Selling Prevention in Practice

Shows how to prevent mis-selling day to day, from assessing customer suitability and giving clear information to avoiding pressure and misleading claims.

What the Consumer Credit Directive Requires of You

Explains the EU Consumer Credit Directive and its pre-contractual disclosure, creditworthiness assessment and fair-treatment duties for consumer credit.

Mis-Selling Obligations Under MiFID II

Covers the EU MiFID II framework and its suitability, appropriateness and product governance rules that protect investors from unsuitable instruments.

Why is this training important for workplaces?

Anti-money laundering (AML) is crucial for maintaining the integrity of financial systems and preventing illegal activities. Implementing strong AML measures protects businesses from reputational damage, legal consequences, and financial losses. It ensures compliance with regulatory requirements and enhances trust among clients, investors, and stakeholders. By understanding and actively addressing money laundering risks, organizations can foster a safe and secure environment, safeguard their assets, and contribute to the overall stability of the financial ecosystem.

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